Riders Safety
At Holadrive, our customers safety is at the core of everything we do. Our fleet is equipped with the latest security features to meet the industry safety and security standards to provide a safe and comfortable experience to our customers.
Pilot Verification
All our pilots undergo comprehensive background checks and rigorous screening before they are approved to drive with us. We also provide ongoing training to keep them updated on the latest safety standards, defensive driving techniques, and customer service best practices.
Recruting Process
We are committed to developing and maintaining a team of Pilots who embody our company culture and values
Outsourced Verification
We have implemented rigorous multipe-step background checks for all drivers to uphold our safety commitment.
Pilot Development Program
All our pilots have gone through intensive trainings on customer care, road safety and operations
Pilot Monitoring Process
Our drivers are assessed on their driving safety, punctuality, behavior, and attitude, all of which are rated by our riders. We take appropriate actions based on rider feedback and ratings to ensure a consistently high-quality experience.
Pilot Retention Program
Apart from evaluation from riders, our pilots driver must pass periodical performance review to maintain access to the app. The platform also conducts ongoing checks, where drivers and their trips are regularly monitored and evaluated. Any violations of established protocols result in immediate suspension or, in more serious cases, termination.
Pilot Verification
All our pilots undergo comprehensive background checks and rigorous screening before they are approved to drive with us. We also provide ongoing training to keep them updated on the latest safety standards, defensive driving techniques, and customer service best practices.
Recruting Process
We are committed to developing and maintaining a team of Pilots who embody our company culture and values
Outsourced Verification
We have implemented rigorous multipe-step background checks for all drivers to uphold our safety commitment.
Pilot Development Program
All our pilots have gone through intensive trainings on customer care, road safety and operations
Pilot Monitoring Process
Our drivers are assessed on their driving safety, punctuality, behavior, and attitude, all of which are rated by our riders. We take appropriate actions based on rider feedback and ratings to ensure a consistently high-quality experience.
Pilot Retention Program
Apart from evaluation from riders, our pilots driver must pass periodical performance review to maintain access to the app. The platform also conducts ongoing checks, where drivers and their trips are regularly monitored and evaluated. Any violations of established protocols result in immediate suspension or, in more serious cases, termination.
App Safety Features
App Safety Features
On Ground Support
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Information Masking
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Trip Details Sharing
We prioritize your safety by offering a real-time trip sharing feature. This allows you to share your ride details, including your current location and estimated arrival time, with trusted contacts directly from our app. Whether you’re heading to a meeting or returning home late at night, you can provide friends or family with real-time updates on your journey, ensuring they know your whereabouts at all times.
Pilot Information
Pilot’s name, rating given by previous riders, past ride records, vehicle number, vehicle make and model are visible to riders. These details enhance security for riders as they now can verify the pilot and vehicle details before they hop into a car to make your ride more safe and secure.
Emergency SOS Button
Holadrive provides a built-in 24/7 Emergency support feature. Riders can use this anytime to call and get help anytime.We have round-the-clock security team in every city where Holadrive is present and our security team can be reached anytime with just the tap of the SOS button in our app. The security team can help you get in touch with the nearest police station anytime of the day.
App Safety Features
On Ground Support
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Information Masking
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Trip Details Sharing
We prioritize your safety by offering a real-time trip sharing feature. This allows you to share your ride details, including your current location and estimated arrival time, with trusted contacts directly from our app. Whether you’re heading to a meeting or returning home late at night, you can provide friends or family with real-time updates on your journey, ensuring they know your whereabouts at all times.
Pilot Information
Pilot’s name, rating given by previous riders, past ride records, vehicle number, vehicle make and model are visible to riders. These details enhance security for riders as they now can verify the pilot and vehicle details before they hop into a car to make your ride more safe and secure.
Emergency SOS Button
Holadrive provides a built-in 24/7 Emergency support feature. Riders can use this anytime to call and get help anytime.We have round-the-clock security team in every city where Holadrive is present and our security team can be reached anytime with just the tap of the SOS button in our app. The security team can help you get in touch with the nearest police station anytime of the day.
App Safety Features
On Ground Support
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Information Masking
With Holadrive, you can ride with confidence, knowing that your privacy is always protected.When you communicate with the driver through our app, your phone number is never directly shared. Instead, we use a secure, anonymized system that allows for communication without revealing your personal data. This feature is designed to keep your sensitive information safe while allowing you to stay in touch with your driver if necessary.
Trip Details Sharing
We prioritize your safety by offering a real-time trip sharing feature. This allows you to share your ride details, including your current location and estimated arrival time, with trusted contacts directly from our app. Whether you’re heading to a meeting or returning home late at night, you can provide friends or family with real-time updates on your journey, ensuring they know your whereabouts at all times.
Pilot Information
Pilot’s name, rating given by previous riders, past ride records, vehicle number, vehicle make and model are visible to riders. These details enhance security for riders as they now can verify the pilot and vehicle details before they hop into a car to make your ride more safe and secure.
Emergency SOS Button
Holadrive provides a built-in 24/7 Emergency support feature. Riders can use this anytime to call and get help anytime.We have round-the-clock security team in every city where Holadrive is present and our security team can be reached anytime with just the tap of the SOS button in our app. The security team can help you get in touch with the nearest police station anytime of the day.
Upcoming safety features
We are going to further introduce more advanced safety features as a part of Holadrive’s commitment to our riders’ trip safety and security.
Ride Completion Check
Upon ride completion, our Customer Care team will reach out to the rider to conduct a safety check.
Proactive Check in
Our system will alert every rider and our Customer Care team will call them in the event of any unusual activity or deviation from established protocols.
Pilot Safety
At Holadrive, Pilot safety is our top priority. We provide all drivers with comprehensive safety training and ensure that they are equipped with tools to handle any situation on the road. Our platform includes emergency support features, real-time monitoring, and secure communication systems to protect drivers during every trip. We also conduct regular vehicle inspections and driver performance reviews to maintain high safety standards. Pilots can feel confident knowing their safety is always safeguarded.
At Holadrive, the safety of our riders and drivers is our highest priority.
Safety Technology for our pilots
Our app leverages advanced technology to keep you connected with your loved ones and our support team. Every trip is monitored from beginning to end, ensuring there’s a detailed record in case of any issues empowering you to achieve even more.
24 / 7 Helpdesk
Our dedicated support team is available 24/7 to assist riders and drivers with any concerns or issues. They can report any problems or inquiries directly through the app for a prompt and efficient resolution.
Two way rating system
After each ride, both the rider and pilot can rate each other, and any rating below the threshold is automatically flagged by our system. For low-rated trips, our team will promptly contact the pilot to address any concerns. In cases of misconduct, immediate termination of the pilot will occur to ensure safety of the riders and service quality.
At Holadrive, the safety of our riders and drivers is our highest priority.
Safety Technology for our pilots
Our app leverages advanced technology to keep you connected with your loved ones and our support team. Every trip is monitored from beginning to end, ensuring there’s a detailed record in case of any issues empowering you to achieve even more.
24 / 7 Helpdesk
Our dedicated support team is available 24/7 to assist riders and drivers with any concerns or issues. They can report any problems or inquiries directly through the app for a prompt and efficient resolution.
Two way rating system
After each ride, both the rider and pilot can rate each other, and any rating below the threshold is automatically flagged by our system. For low-rated trips, our team will promptly contact the pilot to address any concerns. In cases of misconduct, immediate termination of the pilot will occur to ensure safety of the riders and service quality.
At Holadrive, the safety of our riders and drivers is our highest priority.
Safety Technology for our pilots
Our app leverages advanced technology to keep you connected with your loved ones and our support team. Every trip is monitored from beginning to end, ensuring there’s a detailed record in case of any issues empowering you to achieve even more.
24 / 7 Helpdesk
Our dedicated support team is available 24/7 to assist riders and drivers with any concerns or issues. They can report any problems or inquiries directly through the app for a prompt and efficient resolution.
Two way rating system
After each ride, both the rider and pilot can rate each other, and any rating below the threshold is automatically flagged by our system. For low-rated trips, our team will promptly contact the pilot to address any concerns. In cases of misconduct, immediate termination of the pilot will occur to ensure safety of the riders and service quality.
Contact Info
- Holadrive Mobility Solutions,
Dubai airport Freezone, Dubai-UAE - +971 58 535 2384
- Sign Up